Hidden Charges Do Not Equal Customer Loyalty


I recently read this article in the New York Times called “Verizon: How Much Do You Charge Now?” by David Pogue and it doesn’t bode well for any company.  Customer loyalty is based on treating customers well and consistent hidden charges doesn’t help build it. 

In an extremely competitive market, do companies need to keep charges likes this to make them profitable?  Is it justified? What do you think?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: